Refund policy
At Shelf Guardians, customer satisfaction is extremely important to us.
If for any reason you are not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To qualify for a return, your item must:
- Be unused.
- Be in its original condition.
- Include all original packaging.
- Show no signs of damage caused by misuse.
Returns that do not meet these requirements may be refused.
How To Request A Return
To begin a return, please contact our customer support team with:
- Your order number
- Your full name
- The reason for your return
- Photos of the product (if applicable)
Once approved, you will receive detailed return instructions.
Please do not return products without prior authorization.
Return Shipping Costs
Unless the product is defective, damaged, or incorrect, customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
We strongly recommend using a tracked shipping service when returning items.
Refund Processing
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved:
- Refunds are issued to the original payment method.
- Processing usually takes 5–10 business days, depending on your payment provider.
Processing times may vary between banks and payment providers.
Damaged, Defective or Incorrect Items
If you receive:
- A damaged product
- A defective product
- The wrong item
Please contact us within 48 hours of delivery.
Include:
- Order number
- Clear photos of the product
- Photos of the packaging
If approved, we will provide either:
- A replacement
- A full refund
- Another appropriate solution
There will be no additional cost to you for approved claims.
Order Cancellations
Orders may only be cancelled before they have entered processing.
Once an order has been processed or shipped, it can no longer be cancelled and must follow the standard return process.
Non-Returnable Items
The following items cannot be returned:
- Products showing signs of use.
- Products damaged by improper handling.
- Products missing original packaging.
- Gift cards (if applicable).
- Clearance or final sale items (where clearly stated).
Refund Exceptions
Refunds will not be issued for:
- Delays caused by customs.
- Delays caused by the shipping carrier.
- Incorrect shipping information provided by the customer.
- Packages marked as delivered by the carrier unless an investigation determines otherwise.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.