Shipping policy
At Shelf Guardians, we are committed to delivering your order as quickly and safely as possible. Please read the following shipping policy before placing your order.
Order Processing
All orders are processed within 1–4 business days (Monday–Friday, excluding public holidays).
Once your order has been placed, you will receive an order confirmation email. As soon as your order has been processed and dispatched, a second email containing your tracking information will be sent.
During periods of high demand, product launches, promotions or holidays, processing times may be slightly extended. If this occurs, we will do our best to keep you informed.
Please note that processing time and shipping time are separate.
Estimated Delivery Times
After your order has been dispatched, the estimated delivery time is:
7–14 Business Days
Delivery estimates may vary depending on:
- Destination country
- Customs procedures
- Weather conditions
- Local postal services
- Carrier delays
- Peak shopping seasons
While we work with reliable shipping partners, delivery dates cannot be guaranteed.
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take 24–72 hours to become active after your order has been dispatched.
If you have not received your tracking details within 5 business days, please contact our support team.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes or local government fees.
These charges are determined by your country's customs authority and are the sole responsibility of the customer.
Shelf Guardians has no control over these charges and cannot estimate their amount.
Incorrect Shipping Address
Customers are responsible for ensuring that all shipping information entered during checkout is accurate.
If an incorrect shipping address is provided:
- We cannot guarantee successful delivery.
- We may not be able to modify the address once the order has entered processing.
- Orders returned due to an incorrect address may require additional shipping fees before being resent.
Lost Packages
If your package appears to be lost:
- Please first check your tracking information.
- Verify with your local courier.
- Check with neighbours or your local delivery office.
If your package cannot be located, please contact us within 14 days of the expected delivery date.
We will work directly with the shipping carrier to investigate the issue.
Damaged Packages
If your order arrives damaged:
Please contact us within 48 hours of delivery and include:
- Your order number
- Clear photographs of the product
- Clear photographs of the packaging
- A brief description of the issue
Once reviewed, we will arrange an appropriate resolution, which may include a replacement or refund.
Delivery Delays
Occasionally, deliveries may experience delays due to circumstances beyond our control, including:
- Customs inspections
- Extreme weather
- Carrier disruptions
- Natural disasters
- Public holidays
Such delays do not automatically qualify for refunds or order cancellations.
Contact
If you have any questions regarding shipping, please contact us at:
Email: support@shelfguardians.com
We typically respond within 24–48 business hours.